FAQs

MILLIANNA jewelry is one-of-a-kind, combining age-old weaving techniques with a contemporary aesthetic. Each piece is handmade to order, giving it a personal touch and a unique story. What truly sets us apart is our commitment to working with resettled refugees, empowering them to create beautiful, meaningful jewelry while rebuilding their lives.

All of our jewelry is handmade in the U.S. We work closely with resettled refugees who craft each piece by hand, making every item special and full of meaning.

We use high-quality, sustainable materials including natural gemstones, beads, and metals. Each piece is crafted with care, using materials that reflect the beauty and resilience of the artisans who create them.

Yes! Each and every piece of MILLIANNA jewelry is carefully handmade by skilled artisans. No mass production here—every item is crafted with passion and precision, ensuring it’s truly one-of-a-kind.

Placing an order with us is easy! Simply visit our online store, browse our collections, and select the pieces you love. Add them to your cart and proceed to checkout. We accept a variety of payment methods to make your shopping experience seamless.

Yes! We love creating custom pieces that are meaningful to you. If you have a specific design in mind, or you want to personalize an existing piece, just reach out to us and we’ll bring your vision to life.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer PayPal for your convenience.

Absolutely! We offer elegant gift wrapping and special packaging for all our jewelry. Just let us know if your purchase is a gift, and we’ll make it extra special for you.

All of our pieces are handmade to order, so please allow 2-3 weeks for production and shipping. We work as quickly as we can to get your beautiful jewelry to you! Shipping times may vary depending on your location, but we’ll provide tracking updates every step of the way.

Yes, we do! MILLIANNA jewelry can be shipped worldwide. Please note that international shipping may take a little longer, and additional customs fees may apply depending on your country.

Once your order has been shipped, we’ll send you an email with a tracking number so you can follow your package’s journey until it arrives at your door.

We want you to love your MILLIANNA jewelry. If for any reason you are not satisfied with your purchase, we offer returns or exchanges within 30 days of receipt. Please ensure that the jewelry is unworn and in its original condition.

If you’d like to return or exchange an item, just reach out to us through our contact page, and we’ll guide you through the process. We’ll be happy to help you with any issues.

Because custom jewelry is specifically designed for you, we are unable to accept returns or exchanges on these items. However, if you encounter any issues with your custom piece, please let us know, and we will do everything we can to resolve it.

To keep your MILLIANNA jewelry looking beautiful, we recommend gently cleaning it with a soft cloth. Avoid exposure to harsh chemicals or excessive moisture, and store your pieces in a dry, cool place when not in use.

We recommend avoiding contact with water for most of our pieces, especially those with natural gemstones or intricate weavings. While our jewelry is made with care, prolonged exposure to water can affect its appearance and longevity.

If your MILLIANNA jewelry gets damaged, don’t worry! We offer repair services for most items. Just contact us, and we’ll help you restore your piece to its original beauty.

We’ve got you covered! On each product page, we provide a detailed size guide to help you select the perfect fit. If you’re unsure, don’t hesitate to reach out to us for personalized assistance.

At MILLIANNA, we work closely with resettled refugees, providing them with valuable skills training and employment opportunities. Our artisans craft each piece of jewelry by hand, enabling them to rebuild their lives with dignity and self-reliance.

Yes! We believe in transparency. To learn more about the amazing women behind your jewelry, visit this page where you can read their stories and learn how they’re creating a brighter future through their work.

By purchasing MILLIANNA jewelry, you’re already supporting ethical fashion! Our commitment to sustainable and ethical practices means you’re investing in a piece that has a positive impact on both the environment and the lives of refugees. You can also spread the word and share these values with others!

Yes, sustainability is important to us. We use high-quality, sustainable materials wherever possible to create jewelry that not only looks beautiful but also supports ethical and environmental responsibility.

Yes, we offer wholesale pricing for retailers interested in carrying MILLIANNA jewelry in their stores. Please contact us for more information on our wholesale program.

We love collaborating on custom collections! If you’re interested in partnering with us to create a unique line of jewelry, we’d be thrilled to discuss ideas. Reach out to us, and let’s create something beautiful together.